Refund & Return
Last Updated: April 18, 2026
At Fastline containers, we want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order.
General Return Eligibility
Due to the size and handling requirements of shipping containers and related equipment, returns are limited and conditional.
A return may be considered only if:
- The return request is submitted within 7 calendar days of delivery
- The product is unused, unmodified, and in its original delivered condition
- The product has not been relocated, altered, or installed
Returns requested outside this window are not eligible.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Custom-built or modified containers
- Refrigerated containers once powered or commissioned
- Containers sold as As-Is or Project Grade
- Trailers, chassis, and handling equipment once delivered
- Accessories that have been installed or used
These exclusions exist due to safety, certification, and resale limitations.
Return Authorization Process
All returns require prior written approval.
To request a return:
- Contact our support team within the eligibility window
- Provide order details and photographs of the product
- Await return authorization and instructions
Unauthorized returns will not be accepted.
Return Shipping & Handling Costs
- Customers are responsible for all return freight costs
- Original shipping charges are non-refundable
- Return shipping must be arranged using approved freight methods
Due to the nature of heavy equipment logistics, return freight costs can be substantial.
Restocking & Inspection Fees
Approved returns may be subject to:
- A restocking fee of up to 15%
- Inspection and handling charges if applicable
If returned items show damage, excessive wear, or missing components, additional deductions may apply or the return may be rejected.
Refund Processing
Once an approved return is received and inspected:
- Refunds are processed within 5-10 business days
- Refunds are issued to the original payment method
- Deductions (shipping, restocking, damages) are itemized
Refunds are issued only after inspection confirms eligibility.
Damaged or Defective Items
Shipping Damage
Customers must inspect the product before signing the delivery receipt.
If visible damage is present:
- Note the damage clearly on the freight document
- Refuse delivery if the damage affects usability
- Notify us immediately
Damage not noted at delivery may limit recovery options.
Defective Products
If a product is found to be defective:
- Notify us within 7 days of delivery
- Do not use or modify the product
- We will assess repair, replacement, or refund options
Defects are handled according to manufacturer warranty terms where applicable.
Manufacturer Warranty
- New products include applicable manufacturer warranties
- Used or refurbished units may include limited functional guarantees
- Warranty coverage does not include misuse, modification, or normal wear
Warranty claims are handled in coordination with the manufacturer or authorized service provider.
Order Cancellations
- Orders canceled before shipment may be eligible for refund, minus administrative fees
- Orders canceled after freight dispatch are not refundable
Important Clarifications
- Freight deliveries cannot be “returned like parcels”
- Missed delivery appointments or access issues may result in additional fees
- Refunds are not issued for buyer’s remorse after delivery
This policy exists to ensure clarity, fairness, and operational sustainability.
Contact Us
For any questions or assistance related to returns, refunds, or quality concerns.
Fastline containers
Email: info@fastlinecontainers.com
Phone: +1 934-223-2641
Address: 574 Coney Island Ave, Brooklyn, NY 11218